Refund Policy for Apex Soft Solutions

Effective Date: [10-Nov-2023]

1. Refund Eligibility:

We at Apex Soft Solutions are committed to ensuring customer satisfaction. Refunds may be eligible under the following circumstances:

  • Product/Service Non-Delivery: If you have not received the purchased product or service within the specified delivery time.
  • Product/Service Defects: In the event that the delivered product or service is defective or does not meet the specified quality standards and intimated on info@apexsoftsolutions.com within 7 days of delivery.

2. Refund Requests:

Customers may request a refund by contacting our customer support team at [info@apexsoftsolutions.com]. Please include your order number and provide a detailed explanation of the reason for the refund request.

3. Refund Process:

Upon receiving your refund request, our team will review the provided information. If the request is deemed valid, we will process the refund according to the original payment method. Refunds may take upto 45 Working Days to be credited.

4. Exceptions:

Refunds may not be applicable under the following circumstances:

  • Change of Mind: If the customer simply changes their mind about the purchase.
  • Service Already Rendered: If the service has already been provided or partially provided.
  • Downloadable Products: For downloadable products, refunds may not be applicable once the download or access link has been provided.

5. Contact Information:

For any inquiries or to initiate a refund request, please contact our customer support team at:

6. Policy Updates:

This refund policy is subject to change without notice. It is the customer’s responsibility to review this policy periodically for any updates.

By making a purchase on apexsoftsolutions.com, you acknowledge and agree to the terms of this refund policy.